Refund policy
At UrbanShadow, your satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help. We offer a fair and transparent return policy to ensure your experience with us is smooth and worry-free.
1. Eligibility for Returns
We accept returns within 30 days of delivery, provided the item meets the following criteria:
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The product is unused and in its original condition
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Packaging is intact and unopened (for hygiene reasons)
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A valid proof of purchase is available (order confirmation or receipt)
Unfortunately, we cannot accept returns on:
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Opened or used skincare products
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Gift cards
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Items marked as "Final Sale"
2. How to Initiate a Return
To initiate a return, please contact our customer service team:
📧 urbanshadow365@gmail.com
📞 +91 99912 69007
We'll provide you with return instructions, including a return shipping address. Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item.
3. Refunds
Once your return is received and inspected, we’ll notify you by email. If your return is approved:
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A full refund (minus original shipping fees) will be issued to your original method of payment
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Please allow 5–10 business days for the refund to appear on your statement
If your return does not meet the conditions outlined, we reserve the right to deny the refund.
4. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include photos of the product and packaging. We'll either send a replacement or issue a full refund, depending on your preference.
5. Exchanges
We only replace items if they are defective, damaged, or sent in error. Contact us to arrange an exchange if applicable.
Need Help?
We’re happy to assist you with any concerns about your order.
📧 urbanshadow365@gmail.com
📞 +91 99912 69007
📍 Bio Weal Wellness Pvt Ltd
Property No. 1, Landa Colony, Dahiya Complex,
Kundli Industrial Area, Kundli, Sonipat, Haryana – 131028